Application Maintenance & Support
Ensure high uptime, proactive security patching, bug fixes, and continuous performance tuning under clear, accountable Service Level Agreements (SLAs).
Keep Production Software Resilient and Secure
Software systems do not stand still after release. Operating system updates, third-party API deprecations, new browser quirks, and security vulnerabilities continuously emerge. Without proactive maintenance, applications gradually degrade into unstable liabilities.
Norvi Infotech India provides dedicated support packages. We monitor server telemetry, apply routine security patches, resolve edge-case user bugs, and implement incremental minor feature enhancements to keep your systems operating smoothly.
Support Deliverables:
- 24/7 server health checks and automated incident paging
- Routine dependency security patching and minor version upgrades
- Database backup verification, index tuning, and table maintenance
- Bug triage, root-cause analysis, and regression testing
Support Commitments
Critical Incident Response
Guaranteed response times within 1 to 4 hours for production outages under priority SLAs.
Monthly Health & Security Report
Transparent monthly audit logs detailing uptime percentage, resolved tickets, and upcoming patch requirements.
Rollover Enhancement Hours
Dedicated developer hours included in monthly packages for planned UI polish or new reporting exports.